Shipping and Return Policy

Shipping Information:

Order Processing Time:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving full payment.

Shipping Rates and Options:

  • Shipping rates and delivery options will be calculated and displayed at checkout.
  • We offer standard and expedited shipping options to provide flexibility based on your needs.

Shipping Locations:

  • We currently ship worldwide.

Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your package.

Delivery Time:

  • Delivery times may vary based on the shipping method selected at checkout.
  • Estimated delivery times:
    • Standard Shipping: [5-9 days]
    • Expedited Shipping: [4-6]

Return and Exchange Policy:

30-Day Return Policy:

  • If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund or exchange.

Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Return Process:

  1. Contact our Customer Service team at [ecom.reachout@gmail.com] to initiate the return process.
  2. Please provide your order number, a photo, the reason for the return, and whether you would like a refund or exchange.
  3. Our team will provide you with return instructions, including the return address.

Refund or Exchange:

  • Refunds will be issued to the original payment method used for the purchase within [1-2] business days after receiving the returned item.
  • Exchanges are subject to product availability. If the requested item is not available, a refund will be processed.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item, and a replacement will be sent as soon as possible.

Contact Information:

  • For any questions or concerns regarding our Shipping and Return Policy, please contact our Customer Service team at [ecom.reachout@gmail.com].